These Terms of Service govern your use of eudrindonesia.com and any advisory engagement you request through it. EUDR Indonesia is an independent information hub operated by EUDR Indonesia, part of Juara Holding Group, an Indonesian group founded in 2015. We share plain-language guidance on EU Regulation 2023/1115 — we do not certify shipments or guarantee any compliance outcome.
This is general guidance, not legal advice; confirm current EUDR requirements with the European Commission, your EU importer, and a licensed customs/legal adviser before acting.
By reading this page, browsing our guides, downloading a checklist, or sending an enquiry through our contact form, WhatsApp, or email, you accept the terms below. If you do not agree with them, please stop using the site. These terms were last reviewed in 2026 and may be updated at any time; the version published here is the one that applies.
Who runs this site?
EUDR Indonesia is a brand operated by EUDR Indonesia and forms part of Juara Holding Group, an Indonesian group founded in 2015. We are an independent advisory and information hub. We are not the European Commission, not an EU competent authority, not a national accreditation body, and not a certifier. We do not issue Due Diligence Statement (DDS) reference numbers, SVLK certificates, ISPO certificates, FSC claims, or any official document. Where we help you prepare paperwork, the responsibility for filing, accuracy, and legal validity stays with you and your appointed licensed advisers.
What do these terms cover?
They cover two different things, and it helps to keep them separate:
- The website — the articles, guides, countdown tools, FAQs, and downloadable templates published at eudrindonesia.com, free to read.
- Advisory engagements — paid or scoped work you request from us, such as a supply-chain document review, a geolocation-mapping walkthrough, or introductions to vetted licensed partners. These begin only after we send you a written scope and you confirm it.
Reading a free guide does not create an advisory relationship. An engagement exists only when both sides have agreed a scope in writing.
What does EUDR Indonesia promise — and not promise?
Our single most important term: we do not guarantee that any shipment, farm, plot, or company will be found EUDR-compliant. Compliance under EU Regulation 2023/1115 — which entered into force on 29 June 2023 and covers cattle, cocoa, coffee, oil palm, rubber, soya, and wood plus their derivatives — depends on facts we do not control, on your own records, and on decisions made by EU competent authorities and your importer.
| What we do | What we do NOT do |
|---|---|
| Explain EUDR requirements in plain English and Indonesian | Guarantee a “pass”, clearance, or accepted DDS |
| Summarise announced deadlines and label them “confirm current” | Set, change, or waive any regulatory deadline |
| Help you organise geolocation data, maps, and evidence | File your DDS or quote a reference number for you |
| Introduce you to vetted licensed customs/legal partners | Act as your lawyer, customs broker, or auditor |
| Date-stamp figures (“as of 2026, subject to change”) | Promise those figures will not change |
Deadlines are a live example. As announced, large and medium operators must comply by 30 December 2026 and micro and small operators by 30 June 2027 — but enforcement timing has shifted before, and several Indonesian sources still cite earlier dates. Treat every date on this site as “as of 2026, subject to change, confirm current with the European Commission at environment.ec.europa.eu and your EU importer.”
How may you use the site?
You may read, print, and share our public guides for your own business or study. You may not:
- copy or republish our content as your own or resell it;
- present yourself as EUDR Indonesia, EUDR Indonesia, or Juara Holding Group, or imply an official partnership we have not confirmed in writing;
- misuse the site to break Indonesian law, EU law, or the law of your own country;
- scrape, overload, or attempt to breach the site’s security.
All text, layout, templates, and graphics on eudrindonesia.com are owned by Juara Holding Group or used with permission. Contacting us does not transfer ownership of our materials to you.
What are the terms of an advisory engagement?
Before any paid work starts, we send a written scope covering deliverables, fees, and timing, and we respond to enquiries within 24 business hours. The following apply to every engagement:
| Item | Term |
|---|---|
| Response SLA | Within 24 business hours of a completed enquiry |
| Scope | Fixed in writing before work begins; changes re-quoted |
| Fees | Quoted per engagement in writing; no hidden success fee |
| Outcome | No guaranteed EUDR result; advisory only |
| Your inputs | You warrant the data, coordinates, and documents you give us are accurate and lawfully held |
| Third parties | Licensed partners are engaged under their own terms and liability |
You remain the operator or trader responsible for your own due diligence, geolocation collection, and DDS. We support the work; we do not assume your legal obligations.
How do we handle your data?
We take privacy seriously and process personal data under Indonesia’s Personal Data Protection Law — Undang-Undang Nomor 27 Tahun 2022 (UU PDP). If you are based in the European Union or the wider EEA, we also handle enquiries with awareness of the EU General Data Protection Regulation (GDPR, Regulation 2016/679), since many of our readers are EU importers and buyers.
In practice:
- We collect only what you send us — typically your name, company, email, WhatsApp number, and the details of your enquiry.
- We use it to answer you, scope work, and keep records of our correspondence; we do not sell your data.
- Farm coordinates and supply-chain evidence you share for a review are treated as confidential and are not published; consistent with European Commission practical guidance, exact plot coordinates never have to be made public.
- You may ask us to access, correct, or delete your personal data. Send the request to the contact routes below and we will respond within 24 business hours.
Our separate Privacy Policy gives the full detail and prevails on data specifics.
What are the limits of our liability?
To the extent Indonesian law allows, EUDR Indonesia, EUDR Indonesia, and Juara Holding Group are not liable for rejected shipments, blocked goods, penalties — which under EUDR can reach up to 4% of an operator’s EU-derived turnover — lost profit, or any indirect loss arising from your reliance on our guidance. Our guides are provided “as is.” Always verify current requirements with the European Commission, your EU importer, and a licensed customs or legal adviser before acting.
Which law governs these terms, and how do we reach each other?
These terms are governed by the laws of the Republic of Indonesia, and any dispute falls under the jurisdiction of the Indonesian courts. Contact us through the enquiry form, by WhatsApp at , or by email at the contact form. We reply within 24 business hours.
This is general guidance, not legal advice; confirm current EUDR requirements with the European Commission, your EU importer, and a licensed customs/legal adviser before acting.